Returns & refunds
Returns & refund policy
Because we deal with sealed products and collectibles, most purchases are treated as final. We only review specific cases such as damage, defects, or wrong items received.
Returns policy
01 · Overview
All sales on TCGSideShop are treated as final due to the nature of sealed products and collectibles. However, we do review cases involving damaged, defective, or wrong items.
Final sale policy02 · Final sale policy
We do not accept returns, exchanges, or refunds for:
- Change of mind after purchase or buyer's remorse.
- Preference-based reasons (e.g. pull results, card grades, or expectations of value).
- Minor cosmetic imperfections on outer packaging that do not affect the sealed product.
Why this policy exists
To protect the integrity of sealed products and collectibles, we cannot resell items once they leave our control. This helps keep the hobby fair and consistent for all customers.
03 · When we can review your case
We may review and assist on a case-by-case basis for the following situations:
Damaged or defective items
The product itself is clearly damaged or defective upon arrival (not just the shipping box or minor cosmetic scuffs).
Wrong item received
The product you received does not match your confirmed order (e.g. incorrect set, quantity, or item type).
Any review or resolution (replacement, partial refund, or store credit) is subject to stock availability and internal verification.
04 · How to report a damaged or incorrect order
If your item arrives damaged, defective, or incorrect, please let us know within 3 days of receiving your order.
Check your items upon delivery and keep all original packaging and labels.
Reach out via email or phone with your order number and a short description of the issue.
Include photos of the item, packaging, and any visible damage to help us review quickly.
What happens next
Once we receive your details, we'll review the case and update you on the next steps. Resolutions may include a replacement, partial refund, or store credit, depending on the situation.
05 · Need help with a return or issue?
If you're unsure whether your situation qualifies, or need help with an order issue, reach out and we'll be happy to take a look:
support@tcgsideshop.com
Phone
+60 12-345 6789
Last updated · 29 Nov 2025